Privacy Policy

Stayz Royale (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at [Your Website Address], use our mobile applications, or use any of our hotel’s services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. We encourage you to review this Privacy Policy whenever you interact with us to stay informed about our information practices and the choices available to you.

Last Updated: December 15, 2025

1. Information We Collect

We collect personal information to provide and improve our services to you. The types of data we collect fall into two primary categories: information you voluntarily provide to us and information we collect automatically.

Information You Voluntarily Provide

We collect information you knowingly and actively provide to us in the course of using our services, including:

Contact Details: Name, email address, postal address, phone number, and mailing address.
Identification Information: Nationality, date of birth, gender, and government-issued identification details such as passport or Aadhaar number (as required by law for check-in).
Financial Details: Payment information (credit card numbers, bank account details) and billing address, collected to process transactions.
Stay & Preference Data: Check-in/check-out dates, room preferences, dietary restrictions, special requests, and feedback or survey responses.
Loyalty Program Information: Account details, membership number, and accumulated points if you join our loyalty program.
Communications Data: Emails, call recordings, and chat transcripts when you communicate with us.

Information Collected Automatically

When you visit our website, certain information is automatically collected from your device or browser:

Technical Data: Internet Protocol (IP) address, browser type and version, device type, operating system, and language settings.
Usage Data: Details of how you used our website, the pages you visited, the time and date of your visit, time spent on those pages, and other statistics.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your browsing experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your data for legitimate business purposes and only process it when we have a valid legal basis to do so. Purposes include:

Service Provision: To process your reservations, confirm your bookings, facilitate check-in, and provide the services you have requested.
Communication: To contact you regarding your booking, respond to your inquiries, solicit feedback, or resolve disputes.
Personalization & Improvement: To improve our services, enhance your guest experience, and provide personalized offers and recommendations based on your preferences.
Marketing: To send you promotional information about our hotels, special offers, and new features, where you have provided your explicit opt-in consent. You can opt-out of these communications at any time.
Security & Legal Compliance: To ensure the safety and security of our guests and premises (e.g., via CCTV), prevent fraud and illegal activities, and comply with legal obligations (such as maintaining a guest register as required by local law enforcement).

3. Sharing Your Information

We do not sell or rent your personal information to third parties without your explicit consent. We may share your information in the following limited circumstances:

Service Providers: We may share data with third-party vendors and service providers who perform services on our behalf (e.g., payment processing, marketing, IT support, or analytics). These third parties are obligated to protect your data with appropriate security measures.
Hotel Partners/Affiliates: To facilitate seamless service delivery, we may share relevant data with our affiliated entities and hotel partners, who are also bound by similar privacy standards.
Legal Requirements: We may disclose your information if required by law enforcement agencies, government authorities, or to comply with a legal obligation or compulsory legal request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and you will be notified of any such change.

4. Data Security and Retention

We implement robust technical and organizational security measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration. Measures include secure servers, encryption technology for financial transactions, and access controls for employees.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law (e.g., legal, accounting, or regulatory requirements). Once no longer needed, your data will be securely deleted or anonymized.

5. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data we have on file.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

6. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you are under 18, you may use our Services only with the involvement of a parent or guardian. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information.

7. Links to Other Websites

Our website may contain links to external sites that are not operated by us, such as third-party booking platforms or travel partners. Please be aware that we have no control over the content and policies of those sites, and we cannot accept responsibility or liability for their respective privacy practices. You should exercise caution and review the privacy statements of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to check this page periodically for any changes.

9. How to Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data handling practices, or to exercise your data rights, please contact our Data Protection Officer/Privacy Team:

Email: contact@stayzroyale.com
Phone: 6379441440 / 6383891324